Returns & Refunds Policy

Shipping Policy



All orders are shipped within 48 hours Monday - Friday 8am - 5pm.




We use the following carriers to deliver our orders:




Order Tracking

Tracking # is provided by the shipping carrier, and we will update your order with the tracking information bu email.


Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.


Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges:

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

     1.Please email: to request a refund.


  1. Mail your returned item to:

    ReachMate Plus, Inc.

    P.O. Box 2688

    Laurel, MD  20709


  1. Include in your package a signed letter stating the reason for your return and the original receipt.




Restocking Fee:

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.